What Cruise Lines Can Teach Airlines About Unruly Passengers

US airlines are still in reactive mode when dealing with noncompliant, deviant, and violent passengers. The cruise lines solved the disruptive passenger problem long ago, and their solutions can apply—with creative adaptations—to air travel compliance as well. Let’s consider the possible lessons the airlines can learn from the cruise lines, and how they might make those adaptations.


Let’s Rethink Law & Order—Completely

As a Republic, we spend a large share of our resources on trying to catch and punish people who misbehave. At city, county, state, and national levels, we’ve evolved a haphazard conglomeration of “correctional” operations—courts, jails, holding facilities, juvenile detention centers, and prisons. No one seems to know what or how they correct.